Service

ServiceOfferings
Scheduled Maintenance

We offer to take full responsibility for periodic maintenance for our customers, including:

– Scheduling
– Material requirements
– Execution
– Reporting

24/7 Hotline

When a service contract is in place, our customers have the option to receive support outside normal working hours. Depending on their needs, we can offer a 24/7 solution, where the customer is given a direct contact number that provides access to support around the clock.

Commissioning and Training

Unimec offers dedicated resources for commissioning and training of our customers employees.

Remote Access

Remote access can be delivered as an integrated solution on our equipment. In collaboration with our customers IT departments, we adapt the solution to what is technically possible while maintaining the required level of IT security.

Upgrades

Dynamic and flexible production requires ongoing adjustment and upgrading of production equipment. Unimec is ready to meet our customers needs for modifications to their production setup and is happy to contribute with input and sparring on suitable solutions.

Optimisation

A typical optimisation process follows good practice and supports ISO 9001: 1) Status meeting at the customer’s site, including performance review and improvement suggestions 2) Specification and proposed solution 3) Cost/benefit evaluation 4) Implementation 5) Evaluation

On-site support

Our customers have different service needs, and we can provide the level of support they require. This may include standard planned on-site support for a specific service task or a customised service agreement that guarantees a maximum response time from the moment of contact until we are on site.

Periodic Safety Inspections

The periodic safety inspection is described in our manuals for the specific equipment, but we also offer to plan, document and carry out the inspection.

Spare Parts

With our in house machining centre, warehouse and close supplier network, we ensure fast delivery of spare parts. In connection with projects, we prepare a recommended spare parts and wear parts list, providing the necessary guidance for quoting a complete package for the equipment.

Service Offerings

Service Agreements

IMG_0436

Service Support

Special machinery constructed from standard components.

Passion driven engineering